Regardless of the size of your organization your Support Center is often determines the reputation of your entire IT organization. They are the first stop for questions and answers when something technology related is needed in your organization. From the approach used when answering the phone, to the toolsets in place, your team will be the “face” of IT. So what are the tools your Support Center needs to ensure operational success, and ensure a great reputation for your IT organization? Recently I put together a Pluralsight course that covers this topic.
More specifically in this course called Support Center Tools, Technologies, and Metrics, you will learn how to optimize best practices to ensure the best customer experience. From operational excellence, to Service Center Toolsets, to Metrics Evaluation for continual improvement.
- Understanding Problem Solving Through Operational Excellence
- Service Center Toolsets
- Metrics Evaluation Through an Operational Excellence Model
When you are finished with this course, you will have the knowledge and skills necessary to achieve the ultimate Support Center success.
Enjoy!
Enjoy!
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