Enterprises today rely on ITIL processes to ensure that they are following best practices for customer support. Customer service skills, no matter which role you have in your job role matters. It’s important to understand how to manage any situation even the...
No matter what schedule you are managing these days goal setting for your career is important for personal and professional development no matter what stage you are at in your career. More specifically today we are going to focus on your career in technology whether...
Are you getting ready to on-board a new team member that will be front and center with your customers? Did you realize that your call center quality can make or break the reputation of your business just because the people that answer the phones represent your...
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