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Customer Service Skills Training and Customer Complaints

Customer Service Skills Training and Customer Complaints

by Theresa Miller | Mar 2, 2021 | Business, Career, Theresa Miller

Enterprises today rely on ITIL processes to ensure that they are following best practices for customer support.  Customer service skills, no matter which role you have in your job role matters.  It’s important to understand how to manage any situation even the...
Goal Setting for your Career in Technology

Goal Setting for your Career in Technology

by Theresa Miller | Feb 26, 2021 | Business, Theresa Miller

No matter what schedule you are managing these days goal setting for your career is important for personal and professional development no matter what stage you are at in your career.  More specifically today we are going to focus on your career in technology whether...
Using Call Monitoring to Measure Call Center Quality

Using Call Monitoring to Measure Call Center Quality

by Theresa Miller | Feb 28, 2017 | Strategy, Theresa Miller

Are you getting ready to on-board a new team member that will be front and center with your customers?  Did you realize that your call center quality can make or break the reputation of your business just because the people that answer the phones represent your...
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  Hi my name is Theresa Miller and welcome to 24x7 IT Connection! Here you will find experiences from the real world of technology and career. All content is from top experts that experience technology in their work every day. Glad you are here and be sure to follow or subscribe to get the latest information today!

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