I recently worked with Microsoft on an issue where a user and the administrator were unable to recover a public folder item from Outlook using Recover Deleted Items.
Why would I do this? My user may have accidentally deleted an item from their public folder that they didn’t intend to.
It turns out that there is a bug in Exchange 2010 public folders that causes Deleted Item Retention to lose track of the messages original location. It doesn’t sound like there will be a fix for this within Exchange 2010, but will work fine in Exchange 2013 due to the new mailbox format used for public folders. So what are the options to working around this issue with Exchange 2010?
- Attempt to use ExFolders to recover your deleted item
- Restore the Public folder database to recover the deleted item
For additional detail on how to work through these resolution options, please use the following link which outlines how to do these recoveries quite nicely.
ExFolder works for recovering deleted items but doesn’t supply much information on the deleted items when you try to recover them. In our case we had to recover 100 items to get the 3 or 4 we really needed on our Exchange 2010 SP1 server. But it was easier and faster than restoring a backup.