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Top 5 Mindset Changes Required for Dealing with Irrational Customers in Technical Support

by Theresa Miller | Jun 8, 2017 | Strategy, Theresa Miller

I wish that I could say that there isn’t any such thing as irrational customers, but the reality is that there is. Sometimes we take the phone call of the upset customer, and sometimes we are the upset customer. It goes both ways. As it relates to the topic at hand...
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