Understanding the changes to the technology landscape in the area of digital workspaces, and the impact that the past couple of years has had on the end user computing industry is important to understand.  Remote work has changed how we create business success and has an impact on the decision’s enterprises are making on performance monitoring. eG Innovations recently partnered with xenappblog on a survey to uncover the current industry trends on this topic. While there were many important questions and answers in this survey; today we are going to look at what I consider to be the top 3 key takeaways regarding this survey and how it has reshaped how business function for the foreseeable future.

About the Survey

The Digital Workspace Deployment & Performance survey collected responses from 1,050 digital workspace professionals from around the world.  The survey looked at the current state of the desktop deployment types in end-user computing to get a better understanding around current challenges, deployment choices since the pandemic, and performance monitoring for these deployments. Let’s next dive into some of the major key results in these key areas.

Cloud doesn’t fit all digital workspace deployments

My first key takeaway from this survey revolves around why digital workspaces are being deployed, and what enterprises are deploying for their digital workspace initiatives.  52% of those surveyed are deploying digital workspaces for increased security.

Regardless of where an employee is working from home, or you have offshore contractors, digital workspaces offer greater security. In regards to what is being deployed, according this this survey 55% of respondents are using Microsoft RDS and 54% are using Citrix XenApp and XenDesktop.

Of course, many of the other digital workspace options such as Microsoft WVD , VMware Horizon, Citrix Cloud, AWS Cloud and more were respondent answers, but cloud surprisingly was not the leader.  Major considerations for why cloud was not being deployed as much as one would have anticipated and largely revolved around cost of cloud technologies and general security concerns.  Reality is that cloud doesn’t fit all digital workspace deployments.

Digital Workspace Deployments are more important than ever

My second key takeaway from this survey revolves around pandemic impacts on the strategic planning and importance of deploying digital workspaces, but also the top challenges that come from supporting remote workers. While remote working has become the norm; priorities and approaches have changed.  For example, 41% of respondents found their digital workspace deployments more important than ever. In fact, 80% of organizations surveyed have adopted grown their digital workspaces since the beginning of the pandemic.

With that type of growth, it’s no wonder there are enterprise challenges that come with supporting these work teams.  However, the actual answers are not surprising where network connectivity and bandwidth trouble 43% of respondents.

I suspect much of this comes from the fact that users are no longer on their controlled in-office networks, and the standard home network becomes a factor making troubleshooting issues more complicated than ever.  Leaving us with the realization that digital workspace deployments are more important.

Does finding the problem have to be this complicated?

My third and final takeaway revolves around being able to find the answer to the problems that your users are calling for support on and their troubleshooting complexity revolves around the tools are hand. 68% of respondents were using more than 2-5 monitoring tools which is going to create troubleshooting problems.

That scenario creates a level of complexity that can leave an administrator troubleshooting a problem wondering if the answer they found is really the answer.  The breakdown of problem troubleshooting was quite split with 53% of the troubleshooting revolving around environment infrastructure and the remaining 46% on the user experience.

With the top end-user complaint of application launch failure or slowness coming in from 52% of those who responded. So, finding the problem is often complicated, but it shouldn’t be because you have more monitoring tools than you really need.

Digital Workspace Survey Wrap Up

Remote work has changed how we create business success in all of technology, but especially within the area of desktop deployments. A few key important takeaways we uncovered are that cloud doesn’t fit all, digital workspace deployments are more important than ever, and finding the answer to the problem doesn’t have to be complicated. Be sure to check out the rest of the survey to gain even further insights into other enterprise experiences within the digital workspace landscape.


Sponsored by: 

eG Innovations’ digital workspace monitoring solutions help ensure high-performing applications and desktops and stellar user experience across physical, virtual, and cloud infrastructures.

eG Enterprise makes user experience a center piece of its monitoring strategy. A combination of real user and synthetic monitoring provides 360° visibility into digital user experience.