Happy New Year!  It’s that time of year again when we reflect on the past and move forward with a fresh start and new ideas.  Check out this years technology predictions for 2020.  You won’t want to miss this!

Cloud desktops and workspaces gain good traction while even more on-prem desktops leverage cloud services

Jason E. Smith, VP Product Marketing, Liquidware  “2020 will see many organizations adopt cloud desktop and workspaces for specific use cases while many more enterprises will leverage cloud storage on Microsoft Azure, Amazon, and Google for Cloud StagingThe act of Cloud Staging is simply readying your organization to make a seamless switch to cloud-based desktops. While many customers may not be ready to jump fully into cloud-based desktops in 2020, many will be ready to host user profiles, user data, applications, and user experience metrics in the cloud. Ensure your app delivery model and environment management solutions are compatible with any cloud and any Windows deployment – as they are with Liquidware solutions. Once you have leveraged the cloud as the backbone of your organization’s user environment and app services, you’ll be ready for a one-click transformation to cloud desktops at any time in the future. When you invoke Cloud Staging with cloud centric storage, you are ensuring your organization is ready for whatever desktop transformation lies ahead in 2020 and beyond.”

 

User Experience will be a Keystone of Digital Workspace Success

Vinod Mohan, Senior Product Marketing Manager, eG Innovations “While user experience is important for all IT applications, the stakes are higher for digital workspaces. Since most of the processing is done remotely, any glitch in the communication channels can affect the user experience. At the same time, since the infrastructure is shared among many users, performance issues can affect many users. And if a virtual desktop is slow, all applications accessed through it will appear to be slow.

Monitoring system resources (CPU, memory, disk, network, etc.) is no longer sufficient for digital workspaces (Citrix, VMware Horizon, WVD, etc). User experience monitoring has to be central to any digital workspace monitoring strategy of an organization. It must include tools and techniques to proactively monitor all facets of user experience, and to be able to alert, diagnose and automatically troubleshoot user experience issues before they become business-impacting.

2020 will see a greater shift towards user experience management in the context for monitoring tools. IT teams will invest in solutions that address all aspects of user experience. Besides monitoring the user experience, these solutions will need to provide response time breakdowns highlighting where slowness might lie, provide proactive alerts to enable problems to be detected sooner and incorporate machine learning and AI to help triage user experience issues quickly and reduce mean time to repair.”

 

Clinical Staff Will Drive More Initiatives to Improve Clinician Satisfaction and Performance

Donna Grare, Executive Vice President and CTO, Goliath Technologies  “Since the rise of the CMIO, focus has been predominantly on improving usability of EHR systems and clinician applications. In 2020, we predict more CMIOs and their clinical offices will start digging into clinician experience issues that are plagued by challenges within the core IT infrastructure (Citrix, VMware Horizon) and are often the root cause of EHR slowness complaints.

Clinical teams are fed up with lack of answers on why they continue to be plagued with slow logons and poor session performance daily. They will demand better answers to why these problems exist and how they can be prevented.

To do this, IT will need purpose-built tools that proactively anticipate, troubleshoot, and prevent clinician experience issues within Citrix and VMware Horizon environments running both on-premises and in the cloud. These tools need to break down the perception that all problems reside at the EHR app and, instead, highlight that the issue for a clinician can be rooted in any of variety of areas that make up the IT delivery infrastructure stack. This could include the actual Citrix/VMware Horizon environment, group policies, hypervisor/host layer, endpoints, network connection, and a variety of other IT elements not to mention clinician behavior itself.”

 

20/20 Hindsight for 2020

Kong Yang, Sr. Product and Solutions Marketing Manager, Nutanix “IT predictions are bets on the future. Sometimes, they happen; and other times, they never amount too much beyond hype and unrecoverable investment dollars. Tech trends come, go and mirror the changes that flow in and out of datacenters, whether they’re your datacenters or someone else’s datacenters. With all that change happening, what won’t change? The answer to that is where success happens.

What won’t change in 2020? There will always be users, apps, and data to connect and serve. And they’ll still need infrastructure services to run their apps and work with their data. Accordingly, IT will need to integrate and deliver those services as quickly and seamlessly as possible with excellent user experience at any time and any scale. Those services need stability, which means highly secure and available with resiliency, redundancy, and recoverability that is invisible to the end-user/consumer/customer. Services need to be available on demand, whenever and wherever it’s needed. And efficacy must be measurable and reportable to senior leadership so that credit can be rewarded where credit is due as well as understanding IT’s profits and losses.

These foundational stakes are what I call the 4 S’s of IT – simplicity, stability, scalability, and support. With them in place as part of any solution, the tech du jour journey will be easier to navigate and deliver actual business transformation in 2020 and beyond.”

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